Return Policy
We value your satisfaction and aim to provide a hassle-free shopping experience. Our return policy outlines the procedures for cancellations, returns, refunds, and handling refund delays or losses. Please read through the details carefully to understand our processes.
Order Cancellation
- Before Shipment:You can cancel your order without any penalties before it is shipped. To cancel, please contact us immediately at service@whitefoxxxhoodies.com with your order details.
- After Shipment:If your order has already been dispatched, you will need to follow our return procedure upon receiving the package.
Returns
We offer a 30-day return policy from the date of delivery. To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must also be in the original packaging with all tags attached.
How to Return an Item
Contact Us: Before returning any products, please email us at service@whitefoxxxhoodies.com to initiate the return process. Provide your order number and reason for the return.
Receive Instructions: We will send you detailed instructions on how to proceed with your return, including the address to send your item back.
Shipping Costs: Customers are responsible for paying their own shipping costs for returning items unless the product was defective or damaged upon arrival.
Refunds
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
- Approved Refunds:Your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or payment provider’s policies.
Late or Missing Refunds
If you haven’t received a refund yet, follow these steps:
Check Your Account: First, check your bank account again.
Contact Your Bank/Credit Card Company: There might be some processing time before a refund is posted.
Still No Refund? If you have done all of this and still have not received your refund, please contact us at service@whitefoxxxhoodies.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at service@whitefoxxxhoodies.com with your order details and the issue encountered.
Non-returnable Items
Certain items cannot be returned, including perishable goods, custom-made products, and intimate or sanitary goods. For questions about specific products, please reach out to us at service@whitefoxxxhoodies.com before purchasing.
International Returns
For international orders, the process is generally the same; however, additional shipping time and customs clearance may affect the timeline. Please contact service@whitefoxxxhoodies.com for more information tailored to your region.
Contact Information
If you have any questions or concerns regarding your return, refund, or exchange, do not hesitate to get in touch with us. Our customer service team is always ready to assist you. Reach us at service@whitefoxxxhoodies.com.
We appreciate your understanding and cooperation. Thank you for shopping with us!