FAQs
Shipping & Delivery
Where is my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier’s site to check the current status of your delivery. If you haven’t received a tracking number, please check your spam or junk email folder, or contact our customer service team for assistance.
Why is there no tracking update?
Tracking updates depend on the shipping carrier and can sometimes experience delays. It’s possible that the package is still in transit or hasn’t been scanned by the carrier yet. We recommend checking back after 24 hours. If there is still no update, please reach out to our customer support for further assistance.
Why didn’t I get a shipment notification email?
If you didn’t receive a shipment notification email, it might have landed in your spam/junk folder. Please check there first. Additionally, ensure that the email address associated with your account is correct. If the issue persists, contact us with your order details, and we will be happy to provide the necessary information.
Order Issues
Missing item from my order?
If an item is missing from your order, please first check your order confirmation email to ensure all items were included in the same shipment. Sometimes items may be shipped separately. If you confirm a missing item, contact our customer support with your order details, and we will investigate the issue promptly.
What should I do if there’s something wrong with my order?
If there is an issue with your order, such as receiving the wrong item, a damaged product, or any other discrepancy, please contact our customer service team immediately. Provide us with your order number and a description of the problem, along with any relevant photos if applicable. We will work quickly to resolve the issue to your satisfaction.
Returns and Refunds
Can I return the item?
Yes, you can return items within our specified return period, provided they meet the return conditions. Items must be returned in their original condition, with all packaging and tags intact. Please review our return policy on our website for detailed instructions and any exclusions. If you wish to initiate a return, contact our customer service team or follow the return process outlined online.
Payments and Promotions
What types of payments do you accept?
We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Please check our website at checkout for the complete list of accepted payment methods.
What should I do if I am not receiving any replies to my emails?
If you haven’t received a response to your emails, please check your spam or junk folder in case our reply was filtered there. Ensure that you are using the correct email address to contact us. If the issue persists, try reaching out via another contact method such as live chat or phone support, if available, to ensure your inquiry is received.